Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside of our control. Instaco Pty Ltd cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies and may vary depending on location. In the case where Authority to Leave (no signature on delivery) has been granted and delivery shows as successful, Instaco Pty Ltd and the delivery company are removed of all responsibility, as the customer has opted for a non-secure delivery method. If your tracking does not show as delivered within the recommended timeframe or has been damaged in transit, please contact us and we will launch an enquiry on your behalf with the delivery company.